Privacy Policy

Agentify (“Agentify,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use our website, software, applications, AI agents, voice systems, and related services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide

We may collect information you voluntarily provide, including:

• Name, email address, phone number, and business information
• Account credentials and profile information
• Payment and billing details (processed via third-party payment providers)
• Communications with us (emails, support requests, feedback)

b. Information Processed Through AI, Voice & Messaging Systems

When you use Agentify’s automation, voice, or messaging features, we may process:

• Call metadata (date, time, duration, phone numbers)
• Message content and interaction data
• Transcriptions, summaries, or AI-generated outputs
• Configuration data and workflows you create

Important: Agentify processes this data solely to provide and improve the Services and does not independently contact end users.

c. Automatically Collected Information

We may automatically collect:

• IP address, browser type, device information
• Usage data, logs, and performance metrics
• Cookies or similar technologies for functionality and analytics

2. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Services
• Process transactions and manage accounts
• Power AI agents, automation, and workflows
• Improve performance, reliability, and user experience
• Provide customer support and communicate with you
• Comply with legal obligations and enforce our Terms of Service

3. AI & Automated Processing Disclosure

Agentify uses artificial intelligence and automated systems to process data and generate outputs based on user configuration.

You acknowledge that:

• AI outputs are probabilistic and may not always be accurate
• You are responsible for reviewing and approving outputs before use
• You control how AI agents are configured and deployed

Agentify does not make automated decisions that produce legal or similarly significant effects about individuals without user direction.

4. Voice, Messaging & Consent Responsibility

If you use voice, SMS, or messaging features:

• You are responsible for obtaining all required consents and disclosures
• You are responsible for compliance with applicable laws (e.g., call recording, TCPA, CAN-SPAM)
• Agentify acts solely as a technology provider and does not initiate communications independently

5. Sharing of Information

We may share information:

• With trusted service providers (e.g., hosting, AI models, telephony, analytics) solely to operate the Services
• To comply with legal obligations, court orders, or lawful requests
• To protect the rights, safety, or property of Agentify or others
• In connection with a merger, acquisition, or business transfer

We do not sell personal information.

6. Third-Party Services

The Services may integrate with third-party platforms. Their data handling practices are governed by their own privacy policies. Agentify is not responsible for third-party practices.

7. Data Retention

We retain information only for as long as necessary to:

• Provide the Services
• Fulfill legal, accounting, or contractual obligations
• Resolve disputes and enforce agreements

You may request deletion of your data, subject to legal and operational requirements.

8. Data Security

We implement reasonable administrative, technical, and organizational measures to protect information. However, no system can be guaranteed to be 100% secure.

9. Your Rights & Choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Withdraw consent where applicable

Requests may be submitted using the contact information below.

10. Children’s Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be processed or stored in jurisdictions outside your own. By using the Services, you consent to such transfers where permitted by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Agentify
Email: legal@weareagentify.com