Your service writer is under a car. Your front counter is three deep. The phone keeps ringing. That caller needed brakes done by Friday. They hung up and called the shop down the street. You will never know it happened.
60% of shop calls go unanswered during peak hours. That is thousands a month walking to the shop down the street.
Our Approach
You did not build a great shop to lose customers because nobody could pick up the phone while the morning rush was rolling in. We build appointment, follow-up, and after-hours systems that keep your bays full and your service writers focused on the cars in front of them.
We build appointment, follow-up, and after-hours systems that keep your bays full and your service writers on the cars.
First ring. Every time. Morning rush, lunch hour, Saturdays. Your customers talk to someone who knows the difference between a brake pad swap and a full rotor resurface, not a voicemail box.
First ring. Every time. Morning rush, lunch hour, Saturdays.
Learn moreBrake job for Thursday? Done. Oil change tomorrow morning? Handled. No hold music. No callbacks. Customers are confirmed before they hang up.
Brake job Thursday? Done. Oil change tomorrow? Confirmed before they hang up.
Learn moreThe check engine light came on at 8pm. They called. Your voicemail did not book them. Now they are calling someone else at 7am. Those calls add up to thousands every month you never see.
After-hours calls handled and booked before they call the next shop.
Learn moreLive Demo
Jake is a live example of what your shop's service line would sound like. Call in with a brake noise, a check engine light, or an oil change request. Most callers genuinely cannot tell the difference.
No signup required. Just click and talk.
Missed Call Recovery
Your service writer is writing up a ticket. Your tech is under a lift. The phone rings four times and goes to voicemail. That caller needed brakes and a tire rotation before their road trip on Friday. They called the next shop on Google and booked in two minutes.
60%
of calls missed during peak hours
$350
avg repair order lost per missed call
After-Hours Service Line
After-hours callers are high-intent customers. They have a problem right now and they want it fixed tomorrow. When they call your shop at 7pm and nobody picks up, they search for the next shop that answers. Those are $300 to $500 tickets walking away every single evening.
35%
of repair calls come after business hours
Service Writer Relief
Writing tickets, checking in customers, ordering parts, answering the phone. Something has to give. Usually it is the phone. Every unanswered call is a customer who wanted to spend money at your shop and ended up spending it somewhere else.
23%
of callers hang up and call a competitor
$44K
annual cost of another service writer
Fleet and Commercial Work
Fleet accounts are your highest-value, most consistent revenue. They also tend to call during your busiest hours when every line is tied up. One missed fleet inquiry is not a $350 brake job. It is a $15,000 annual account that went to the shop that picked up first.
$200 - $500
per month for the full service
$44K+
annual cost of a dedicated service writer
The Math
At 15 missed calls per week and an average ticket of $350, that is over $5,000 a month walking out the door. At just a 20% recovery rate, the system pays for itself ten times over.
From shop owners like you
"
We were losing brake jobs every morning because my one service writer was juggling three customers at the counter and the phone would ring five, six times. First month we booked 34 jobs that would have gone to voicemail.
Mike R.
Independent Shop Owner, Arlington
"
We picked up a fleet account in the second week that called during our lunch rush. That one account is worth more per year than the entire service costs us. It would have gone to voicemail before.
Tony S.
Full-Service Garage Owner, Plano
"
After-hours was killing us. People would call at 6pm with a noise or a warning light and we would not see the voicemail until 8am. By then they already booked with someone else. That does not happen anymore.
Carmen L.
Brake and Tire Shop Owner, Irving
Free Revenue Audit
15-minute call. No contracts. We will map your current call volume, missed call rate, and after-hours gap, then give you a specific dollar figure for what it is costing you.
Common Questions
Most callers cannot tell the difference. The voice is natural, conversational, and trained on your specific shop - your services, your hours, your scheduling. If someone asks directly, it will be honest. But the goal is to sound like the best service writer you have ever had.
Yes. Brake noise at highway speed, check engine light with a specific code, transmission slipping in third gear - the system asks the right questions, captures vehicle info, and gets the customer scheduled. For anything that needs a tech's eyes first, it captures the details and flags it for your team.
Most shops are live within one week. We map your call flow, build the service line to match your shop, test it, and flip the switch. No IT department required. No hardware. Just a phone number forward.
A full-time service writer costs $40,000 to $50,000 per year. This service runs $200 to $500 per month. That is 85% to 95% savings, and it works every shift, every Saturday, without overtime or sick days.
Absolutely. Most shops use this as overflow and after-hours coverage. Your service writer handles what he can. When the morning rush hits or he is writing up a ticket, the service line picks up the rest. No calls fall through the cracks either way.